Governor
Pritzker's revised stay at home order takes effect on May 1st. For the
most part, the revised order is a continuation of the original stay at home
order, plus face mask requirements in certain situations.
WHAT CHANGES
- FACE COVERINGS:
Individuals over 2 years of age who can medically tolerate a face mask
will be required to wear a face-covering or a mask when in a public
place, including dealerships, where they cannot maintain a six-foot
social distance. Your employees in the showroom and other public
portions of your dealership will need to wear face masks when they come
within 6 feet of customers other employees. Similarly, employees in
non-public portions of your dealership who cannot maintain 6-foot
distancing will also need to wear face masks.
- ESSENTIAL BUSINESSES:
Essential businesses will be required to:
- Provide face-coverings to all employees who are not
able to maintain six-feet of social distancing from customers or other
employees;
- To the extent possible, schedule appointments so as
to limit occupancy within the public portion of the dealership at 50%
of capacity;
- To the extent possible, set up the dealership to
maximize spacing between customers; and
- Post signs to communicate with customers about
social distancing and face covering requirements.
Your
customers are responsible for wearing face masks when entering public places
where it is not possible to maintain 6-foot social distance. Although not
required by the Executive Order, dealerships may want to make face masks available
to customers who do not have their own.
WHAT REMAINS
The modified order maintains the requirement that in-dealership sales
activity be conducted by appointment. Dealerships may also continue to
conduct sales online and by telephone. (Additional information about digital
retailing, including a recording of a recent webinar on the topic, is
available on NADA's website, click
here).
It is recommended that dealerships post signage on their showroom entrances,
including internal entrances connecting the service department to the
showroom, stating that customers can be admitted by appointment only and
providing contact information to make appointments. Customers admitted to the
showroom should be checked against an appointment log to confirm compliance
with the appointment process.
Additional steps that dealers may consider include:
- Staggering work schedules and, if feasible, allowing
telecommuting to minimize the number of employees in the dealership at
the same time.
- Making hand sanitizer and sanitizing products readily
available for employees and customers.
- Implementing separate operating hours for elderly and
vulnerable customers.
- Posting online when the dealership is open and how to
make appointments or continue services by phone or remotely.
A
copy of the press release announcing the modified Executive Order can be found
here. A draft copy of the order can be found
here.
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